Clear terms for using our website.

01About these terms

These Website Terms apply to your use of bluelotuscare.com.au and the content, enquiry forms and other features available through it. The website is operated by Blue Lotus Care, based in Narre Warren, Victoria.

By using the website, you agree to these terms. If you do not agree, please stop using the website.

02Using the website

You may use this website for lawful personal or business enquiries. You must not:

• use the website in a way that breaches a law or infringes another person’s rights;
• submit information that is false, misleading, fraudulent, unlawful, offensive or harmful;
• attempt to gain unauthorised access to the website, its server or connected systems;
• introduce malware, viruses or other harmful code;
• interfere with the website’s operation, security or another person’s use of it;
• scrape, harvest or systematically extract website content or data without our written permission; or
• impersonate another person or submit information about someone else without appropriate authority.

We may restrict access to the website where reasonably necessary to protect the website, our systems, our users or other people.

03Website information

We aim to keep the information on this website clear, useful and current. However, website content is general information only and may not address your individual circumstances.

Service descriptions, availability, coverage areas, funding information and other content may change. Please contact us for current information relevant to your needs before relying on website content or making decisions about support.

04Enquiries, referrals and forms

You may use our online forms to contact us, request a conversation or submit a referral. When submitting a form, you confirm that:

• the information you provide is accurate to the best of your knowledge;
• you are authorised to provide that information; and
• where the information concerns another person, you have an appropriate basis or authority to share it.

Submitting a form does not guarantee that Blue Lotus Care can provide services, create a service booking or accept a referral. It does not form a service agreement. We may contact you to clarify the enquiry and discuss availability, suitability and next steps.

Please do not include detailed medical records or highly sensitive documents in an initial website enquiry unless we specifically ask you to provide them through an appropriate channel.

05Services, funding and eligibility

References to NDIS support, aged-care support or other services describe the types of assistance Blue Lotus Care may offer. The services available to a person depend on factors including their individual needs, location, funding or payment arrangements, risk considerations, workforce availability and the outcome of our intake process.

Website content does not confirm eligibility for government funding, approval of a particular support, acceptance of a referral or availability of a specific worker or service time.

Where services proceed, the scope, responsibilities, pricing, cancellations and other service-specific conditions will be set out in the applicable service agreement or other written arrangement.

06No medical, legal or financial advice

The website is not a substitute for medical, health, legal, financial, funding or other professional advice. You should obtain advice appropriate to your circumstances from a suitably qualified professional.

Blue Lotus Care is not an emergency service. If there is an immediate danger or medical emergency, call 000.

07Intellectual property

Unless otherwise stated, the website and its content—including text, layout, graphics, photographs, branding and design elements—are owned by or licensed to Blue Lotus Care and are protected by applicable intellectual-property laws.

You may view, download or print reasonable portions of the website for your personal, non-commercial use. You must not reproduce, adapt, publish, distribute, sell or commercially exploit website content without prior written permission, except where permitted by law.

Third-party names, logos and materials remain the property of their respective owners.

08Third-party links and tools

The website may link to third-party websites, maps, social platforms or other tools. These are provided for convenience and do not mean that Blue Lotus Care controls or endorses the third party, its content or its practices.

Your use of a third-party website or service is subject to that provider’s own terms and privacy practices. Please review them before using the service or providing personal information.

09Availability and security

We take reasonable steps to maintain the website, but we do not promise that it will always be available, uninterrupted, secure or error-free. The website may be changed, suspended or unavailable because of maintenance, updates, technical issues or circumstances beyond our reasonable control.

You are responsible for using suitable security precautions on your own device and network.

10Liability and consumer rights

To the extent permitted by law, Blue Lotus Care is not responsible for loss arising solely from your reliance on general website content, your inability to access the website, or the acts or omissions of third-party websites and services.

Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, including rights that may apply under the Australian Consumer Law.

Where liability can lawfully be limited, it is limited only to the extent permitted by applicable law.

11Privacy and cookies

Our handling of personal information submitted through the website is explained in our Privacy Policy. Information about cookies and similar technologies is provided in our Cookie Policy.

By providing personal information through the website, you acknowledge that it will be handled as described in those policies and as otherwise permitted or required by law.

12Changes and governing law

We may update these terms when our website, practices or legal obligations change. The current version will be published on this page with its updated date. Your continued use of the website after an update means the revised terms apply from that time.

These terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and courts entitled to hear appeals from them.

13Contact us

If you have a question about these Website Terms or the website, please contact Blue Lotus Care.